Think Tank Express: Cumulus needs a lesson in customer relations

Once again, Cumulus is clueless on¬†customer service Usually on this blog, yours truly often laments the state of Chicago radio, with some of the stations run by clueless idiots who make managers at your local Arby’s more competent by comparison. But when it involves Cumulus… no market – large or small – is safe. Take what happened last week at […]